Following Return/Refund Policy is **ONLY APPLICABLE** for Online orders and not In-Store/Outlet Purchases. 

*Important Information: To protect us from fake claims by our buyers, we would require complete unboxing video of the product in case of dispute. No return/refund claim will be accepted without unboxing video whatsoever.

IF APPROVED, YOUR REFUND WILL BE CREADITED WITHIN 3-4 DAYS TO YOUR ORIGINAL PAYMENT METHOD.

FROM THE ORIGINAL PAYMENT YO WILL GET 5% LESSER DUE TO DEDUCTIONS IN PAYMENT GATEWAY AND SHOPIFY ADMIN

IF REPLACEMENT OR EXCHANGE , THE NEW ITEM WILL BE DELIVERED WITHIN 3 TO 4 WEEKS TO YOUR REGISTERED ADDRESS.

Pro Badminton World brings you the best badminton gears in the industry to help you perform great, so if they’re not working exactly right for you, we’ve got you covered.

• Customers can return their order within 2 days after an order has been delivered.
• To be eligible for a return, your item must be in the same condition that you received it, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Eligibility for FREE return/replacement:

• Item is damaged at the time of receiving the order.
• Missing items from the invoice/order.
• Misplaced or different item received from the invoice.
• Manufacturing defects in item at the time of receiving the order.

Damages and issues: Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

How does the Return process work?

• You can apply for a Return by contacting our support through Whatsapp, email, or live chat.
• You can email us at hello@ppbw.zeabur.app.

For COD orders, refunds will be done only through store credit/Gift cards. 100% of the refund credit can be used on Pro Badminton World.

How does the exchanges process work?

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Contact hello@ppbw.zeabur.app for more information.